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Call (800) 276-7959 or email us

Help and FAQ

How much do you charge for shipping and delivery?
Our standard shipping and delivery charge for Canna Lily Bulbs depend on the amount of products ordered.  Please refer to the table below for our rates:

Order Amount:                 Shipping Charge:
Up to $14.99                       $6.95
$15.00-$29.99                    $8.95
$30.00-$44.99                    $10.95
$45.00-$149.99                  $12.95
$150.00 & Above                $15.95

For all other flower bulbs, an additional 15% of the total amount ordered is charged to cover shipping and delivery costs. For additional information about shipping and delivery, please see individual product pages.
 
What is your policy on privacy and security?
Please view our complete Privacy & Security Statement 
 
What is your policy on returns and replacement?
Our company takes all the necessary measures to ensure that the product that you had ordered will be shipped and delivered with meticulous care guaranteeing that you receive our products in excellent quality.  If however, you are not satisfied with the condition of our product upon delivery, please inform us immediately and we will gladly replace the defective product free of charge.  Immediate refunds will be given for products returned in their original packaging, 10 days from the date the order was received.

How can I order from you?
You may order directly on our website with credit cad or paypal. Or, please feel free to call our toll-free number at 1-800-276-7959.  Our team will be more than willing to assist you in placing the order.

How do I contact Customer Service?

At CannaLilyBulbs.com, we pride ourselves in placing the needs of our customers first.  We find time to listen to the questions and comments and address promptly.  For questions regarding your orders, please do not hesitate to call our toll-free at 1-800-276-7959 anytime.  We will be on hand to assist you.  For after hours call, please leave your message and we will contact you as soon as possible. You may also email us at info@CannaLilyBulbs.com for additional information.